Holding regular workshops, both internal and external, has always been a regular thing at our agency. Each time we complete one, everybody agrees we should have these events more often. That’s why within our next year’s strategy planning at the end of 2016, our agency decided to make 2017 the year of workshops and hold them at least once a month.

Quality assurance process makes sure our work is as bulletproof as it can possibly be before arriving to the most important person in our everyday – our customers.

For this reason, we decided to start the year by talking about our QA processes.

At the end of day 2, we all felt the workshop was time well spent. Everyday work often stands in the way of open dialogue and exchange of ideas, so everyone enjoyed the opportunity to speak up and be part of the solution. We made sure the session was recorded and later transformed both into job aid for QA staff and learning material for new colleagues to come.

Thanks to everyone that participated! Looking forward to our next session!